bank issues

Sent: Thursday, January 29, 2009 1:37 PM
To: Bank
Subject: Comment : # 2 Branch

Each time I go into the branch to get change, I call change in prior to
going in. To make is easier and per their request. It seems as though they do not understand what I am there for. I say that I have called in change, I am from my company name... they do not seem to get it. I am not sure if there is a lot of new tellers or is they are simply uninterested in helping me. But it takes about 4 to 5 statements of "yes i called in change" or "i called this in ahead of time, per your
request" or "yes I did indeed call in change and I am from company name"

I have to be honest with you by saying that I dread going to the bank to make deposits and get change. I am unsatisfied and completely frustrated with each experience I have have thus far. I am seriously considering changing banks. I hope that you address this with them immediately and hopefully the individuals behind the counter can listen to what the client is saying before they ask the same questions 4 times.

From: Customer Serivce 3:12pm
We have the #1 Branch @ 925 ***** Road (xxx-xxx-xxxx) by the diner
and also the #2 Branch @ 505 ***** Road (xxx-xxx-xxxx) across from
Home Depot. Which number are you calling? Could it be possible that the
wrong branch is being called?

From: me 3:15pm
No I am calling the correct branch and they have the change ready. It just seems to be a process to get.