Sent: Thursday, January 29, 2009 1:37 PM
To: Bank
Subject: Comment : # 2 Branch
Each time I go into the branch to get change, I call change in prior to
going in. To make is easier and per their request. It seems as though they do not understand what I am there for. I say that I have called in change, I am from my company name... they do not seem to get it. I am not sure if there is a lot of new tellers or is they are simply uninterested in helping me. But it takes about 4 to 5 statements of "yes i called in change" or "i called this in ahead of time, per your
request" or "yes I did indeed call in change and I am from company name"
I have to be honest with you by saying that I dread going to the bank to make deposits and get change. I am unsatisfied and completely frustrated with each experience I have have thus far. I am seriously considering changing banks. I hope that you address this with them immediately and hopefully the individuals behind the counter can listen to what the client is saying before they ask the same questions 4 times.
From: Customer Serivce 3:12pm
We have the #1 Branch @ 925 ***** Road (xxx-xxx-xxxx) by the diner
and also the #2 Branch @ 505 ***** Road (xxx-xxx-xxxx) across from
Home Depot. Which number are you calling? Could it be possible that the
wrong branch is being called?
From: me 3:15pm
No I am calling the correct branch and they have the change ready. It just seems to be a process to get.
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Thursday, January 29, 2009
Minor (no one is hurt) Car Accident, also know as not a good enough reason for my insurance premium to be raised
Date: Wednesday Janary 28, 2009
Time: 1:30pm-ish
Weather: Snow has now turned to rain, icy
State of Mind: Happy (until accident)
Accident: His front passengar bumper hits and scrapes my entire front bumper. My bloody license plate comes off!
I am pulling out of the parking lot of the building in which I live. I have pulled out of this parking lot about 1,124 time before. I look both ways. I clearly do not see the gentleman (soon to be called other names) driving down the road. It is raining and now I am going to be late for work. Happy is out of the window. I dont have a coat and the rain is ruining my fabulous hair.
I move my car to allow for traffic to get by(as any decent citizen would do). I proceed to pick up my license plate that is sitting in a puddle and put it into my car. I am annoyed as now this gives a copper reason to pull me over. Bastard! The guy who I collided with is now yelling at me. Yelling "I am not allowed to move my car and how dare I move after we just had an accident." I tell him to chill the hell out. I let him know that I am moving out of the way of traffic and he needs to stop friggin yelling...
(If you know me you will know that its hard for me to not yell back - but I kept my cool as when one is in a car accident you must always have the law on your side.)
The police office arrives after many minutes of dirty looks from the evil man. He gets the evil mans story and I give mine. (As a reminder, we were driving about 7 miles per hour.) The evil man that I have now named, "Pathetic, unemployed piece of garbage", tell the police officer that his lower back hurts. At this point, I lose it! I make it clear that I was driving no more than 7 miles per hour and there is NO FRIGGING WAY his back hurts from this accident!!!
Needless to say he takes pictures form his phone, get a witness who tells exactly what happened as she was home - sitting on her proch smoking, clearly unemployed. The "witness" does tell the police officer that he was yelling at me. As a reminder people, why you need to remain mainly calm at an accident.
We all part our seperate ways. My hair is ruined. I am cold. I am annoyed. I am late for work and missed an interview. I could have used a massage too.... It is all the "Pathetic, unemployed piece of garbage"'s fault.
Time: 1:30pm-ish
Weather: Snow has now turned to rain, icy
State of Mind: Happy (until accident)
Accident: His front passengar bumper hits and scrapes my entire front bumper. My bloody license plate comes off!
I am pulling out of the parking lot of the building in which I live. I have pulled out of this parking lot about 1,124 time before. I look both ways. I clearly do not see the gentleman (soon to be called other names) driving down the road. It is raining and now I am going to be late for work. Happy is out of the window. I dont have a coat and the rain is ruining my fabulous hair.
I move my car to allow for traffic to get by(as any decent citizen would do). I proceed to pick up my license plate that is sitting in a puddle and put it into my car. I am annoyed as now this gives a copper reason to pull me over. Bastard! The guy who I collided with is now yelling at me. Yelling "I am not allowed to move my car and how dare I move after we just had an accident." I tell him to chill the hell out. I let him know that I am moving out of the way of traffic and he needs to stop friggin yelling...
(If you know me you will know that its hard for me to not yell back - but I kept my cool as when one is in a car accident you must always have the law on your side.)
The police office arrives after many minutes of dirty looks from the evil man. He gets the evil mans story and I give mine. (As a reminder, we were driving about 7 miles per hour.) The evil man that I have now named, "Pathetic, unemployed piece of garbage", tell the police officer that his lower back hurts. At this point, I lose it! I make it clear that I was driving no more than 7 miles per hour and there is NO FRIGGING WAY his back hurts from this accident!!!
Needless to say he takes pictures form his phone, get a witness who tells exactly what happened as she was home - sitting on her proch smoking, clearly unemployed. The "witness" does tell the police officer that he was yelling at me. As a reminder people, why you need to remain mainly calm at an accident.
We all part our seperate ways. My hair is ruined. I am cold. I am annoyed. I am late for work and missed an interview. I could have used a massage too.... It is all the "Pathetic, unemployed piece of garbage"'s fault.
Recycling (lack of) in my building
Date: Monday January 26, 2009
Time: email sent 3:37pm
State of Mind: Clearly annoyed from the morning debacle at Dunkin'
To Whom It May Concern:
I would like to address a matter that is very important to me, recycling. In previous correspondence I had addressed my concern that the building was not recycling. I would like to request two large garbage bins, one for comingled the other for household paper. When the mailbox was in working order, many times residents would leave their household junk mail in the hallway. Now, I realize that not everyone will embrace the concept, however, I really would like to push us moving towards being a "greener" building. I know that the town picks up recycling on Tuesdays for our address. I would be more than willing to help or coordinate a program. I would be willing to hand out flyers and potentially poll the residents to see if this is something that they would participate.
I look forward to hearing from you within a reasonable period of time to discuss the options.
Time: email sent 3:37pm
State of Mind: Clearly annoyed from the morning debacle at Dunkin'
To Whom It May Concern:
I would like to address a matter that is very important to me, recycling. In previous correspondence I had addressed my concern that the building was not recycling. I would like to request two large garbage bins, one for comingled the other for household paper. When the mailbox was in working order, many times residents would leave their household junk mail in the hallway. Now, I realize that not everyone will embrace the concept, however, I really would like to push us moving towards being a "greener" building. I know that the town picks up recycling on Tuesdays for our address. I would be more than willing to help or coordinate a program. I would be willing to hand out flyers and potentially poll the residents to see if this is something that they would participate.
I look forward to hearing from you within a reasonable period of time to discuss the options.
Dunkin Donuts, Elmwood Park....
My recent comment to corporate Dunkin Donuts about the store on Route 4 (market street, elmwood park)
Date: Monday Jan 26, 2009
Time: 11am
I walked into the store about 11am on a Monday morning. The store is usually busy and there were 4 people behind the counter assisting customers. The gentleman I was helped by, Miguel, was on his cell phone. He did not get off the phone to help me, adn I should have said "ill wait for your to finish your conversation". Instead I ordered, in disbelief that someone needed to have a personal conversation that desperately. He continued to stay on the phone for the remainder of the time I was in the store. Which was approximately 5 minutes as I awaited for a bagel.
I later called the store and asked to speak to a Manager, there was no one on duty. I thought that you might want to address this issue. I understand that we all need to have personal conversations, however, one should step away from the area where customers are to do so.
Date: Monday Jan 26, 2009
Time: 11am
I walked into the store about 11am on a Monday morning. The store is usually busy and there were 4 people behind the counter assisting customers. The gentleman I was helped by, Miguel, was on his cell phone. He did not get off the phone to help me, adn I should have said "ill wait for your to finish your conversation". Instead I ordered, in disbelief that someone needed to have a personal conversation that desperately. He continued to stay on the phone for the remainder of the time I was in the store. Which was approximately 5 minutes as I awaited for a bagel.
I later called the store and asked to speak to a Manager, there was no one on duty. I thought that you might want to address this issue. I understand that we all need to have personal conversations, however, one should step away from the area where customers are to do so.
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